Your ride home is booked before the discharge paperwork is signed

No. We are non-emergency medical transport. We do not carry paramedics, oxygen we did not agree to in advance, or monitoring equipment. If the patient could deteriorate on the way, call 911 and let us take the return trip instead.

Texas Medicaid covers non-emergency transport for eligible members through the state's medical transportation program, and some Medicare Advantage plans include a trip allowance. Original Medicare generally does not. Give us the plan name and member ID and we will check before the first trip rather than after.

The driver waits up to thirty minutes on a scheduled return at no charge. Past that we bill wait time in fifteen-minute increments, or release the driver and send the next available van, whichever you prefer. Tell us which at booking and we will note it on the run sheet.

Yes. One attendant rides free on every trip. A second rider is fine when the van has a spare seat, which the wheelchair vans usually do and the stretcher units usually do not.

Standing appointments should be set up a week out so we can build the roster around them. Same-day discharges we take as they come, and the honest answer on a Friday afternoon is that you may wait an hour rather than twenty minutes.

Every driver carries a dispatch number that reaches a human, and we hold one spare van per shift for exactly this. The patient stays in the vehicle with the driver until the replacement arrives, and we call the receiving facility ourselves to move the appointment.